Director of Client Engagement at LeanScale

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Position Overview

LeanScale, a leading consulting firm, is seeking a highly skilled and motivated Director of Client Engagement to join our dynamic team. As a Director of Client Engagement, you will play a crucial role in driving successful client engagements and ensuring exceptional customer satisfaction. You will collaborate with cross-functional teams, both internally and externally, to deliver revenue optimization solutions to our clients. The ideal candidate will possess a unique blend of soft skills, hard skills, and leadership abilities to drive success both within our organization and with our clients.


  1. Client Engagement: Take ownership of client relationships and serve as a trusted advisor, collaborating with clients to understand their unique challenges, business goals, and revenue objectives.
  2. Revenue Optimization Strategy: Lead the development of revenue optimization strategies tailored to each client’s specific needs, leveraging your expertise in revenue operations, sales processes, and data analytics.
  3. Project Management: Plan, execute, and manage revenue operations consulting projects, ensuring that they are delivered on time, within budget, and meet or exceed client expectations.
  4. Team Collaboration: Collaborate closely with cross-functional teams, including sales, marketing, operations, and data analytics, to ensure alignment and seamless execution of revenue optimization projects.
  5. Leadership: Provide guidance and mentorship to junior team members, fostering a culture of learning, growth, and excellence within the organization.
  6. Stakeholder Management: Effectively communicate with clients and internal stakeholders, ensuring a clear understanding of project objectives, milestones, and progress throughout the engagement lifecycle.
  7. Performance Tracking: Define and track key performance indicators (KPIs) to measure the effectiveness of revenue optimization initiatives and provide regular reports to clients and senior management.
  8. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies related to revenue operations, and proactively identify opportunities to enhance LeanScale’s service offerings.


  • Strong Leadership Skills: Demonstrated leadership abilities, both internally and externally, with the capability to inspire and guide cross-functional teams and establish credibility with clients.
  • Client Relationship Management: Exceptional client-facing skills, including the ability to build and maintain strong relationships, understand client needs, and deliver effective solutions.
  • Project Management: Proven experience in managing complex projects, including project planning, resource allocation, risk management, and quality assurance, while meeting project deadlines and budgetary constraints.
  • Experience: A minimum of 3 years of experience in revenue operations, sales operations, customer success, sales, or related roles, with a proven track record of successfully managing client or internal project engagements.
  • Revenue Operations Expertise: Deep understanding of revenue operations, sales processes, and data analytics, with the ability to develop and implement revenue optimization strategies.
  • Analytical Aptitude: Proficiency in analyzing large datasets, extracting insights, and using data-driven decision-making to guide revenue optimization strategies and initiatives.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
  • Adaptability and Problem-Solving: Demonstrated ability to thrive in a fast-paced environment, adapt to changing priorities, and solve problems creatively while maintaining a high level of professionalism and attention to detail.
  • Bachelor’s Degree: A bachelor’s degree in business administration, finance, marketing, or a related field is preferred. Equivalent work experience will also be considered.